Blog & News

Thames Valley Communications Selects Realtime Results, Open Door Solution

The Open Door Solution from Realtime Results has been deployed with Thames Valley Communications (TVC), a cable TV, internet and phone provider. 

“We took a close look at what’s being used by the industry, and found Open Door by Realtime” says Rex Buettgenbach, TVC’s General Manager.  “We’re looking forward to the Open Door functionality to simplify lead assignments, track reps productivity and more closely integrate with our back office processes” Buettgenbach stated.

“We’re thrilled to have TVC as a new client, states Tom Brockhaus, VP Business Development at Realtime Results.  “We’re committed to the cable industry and working closely with our clients to make continuous improvements, and establish industry best practices.”

For more information about Realtime Results and the Open Door Solution, please call 888-770-7158 or visit: http://www.opendoorsystem.com/.

TVC is a cable TV, Internet and phone provider, serving Gales Ferry, Groton, Mystic, Stonington and Pawcatuck communities in Connecticut.  For more information about TVC, call (860) 446-4009 or visit www.TVCconnect.com.

AEP Chooses Realtime Results to Increase Door-to-Door Energy Sales

The Open Door software solution from Realtime Results has been deployed by AEP Energy, a competitive retail electric service provider. The goal for the new system is to boost door-to-door energy sales and reduce expenses from the sales channel.AEP

The Open Door software connects to a web-based management system, giving users a complete view of door-to-door sales activities. The system allows users to assign leads electronically on a map, use GPS tracking to ensure turf compliance, monitor the location of TPV submissions, and run performance reports to measure key metrics such as doors knocked, contact rates and sales conversions.

In addition to the sales management tools, Open Door integrates directly with VoiceLog, a leading provider of TPV services, to streamline the TPV process and reduce talk time and expense by up to 20%. The relationship is the only one of its kind in the industry.

“TPV is a competitive environment, and we recognized right away that offering this type of service would not only strengthen relationships with existing clients, but also help us to attract new ones,” says Dan Homa, VoiceLog’s Sales Director. “We are committed to having the most efficient and cost-effective TPV solution available.”

“By coupling Open Door with VoiceLog, we’ve given the industry the solution they need to increase the effectiveness and efficiency of door-to-door sales,” explains Tom Brockhaus, vice president of business development & client services for Realtime Results. “Together, we truly have the right solution, in the right place at the right time.”

Shentel Takes Sales Teams Mobile

ShentelIf you could quickly boost your door-to-door sales and generate more overall sales with higher quality, would you be interested? That’s definitely the case for Shentel, who recently rolled out Open Door, the mobile-based sales software from Realtime Results.

All Shentel direct sales representatives and door-to-door sales teams now carry customized tablets equipped with the Open Door software.

“We’re extremely excited about the dynamic range of cutting edge technology applications now equipping our sales and support teams,” said Tom Whitaker, Vice President, Cable. “Through the capabilities and services made available by these advanced programs, Shentel’s salesforce is able to operate with an even greater base of efficiency and functionality. That means a new level of quality service to our customers.”

Turning TPV Around Makes Dollars & Sense

What if you could significantly reduce the expense of third-party verification (TPV)? What if the same approach also freed up more time for sales agents in the field to make more sales? Interested yet?

open_dppr

We’re Realtime Results, and we’re using mobile technology and our industry leading software, Open Door, to help energy marketers to accomplish both of those outcomes. Our approach, partnered with VoiceLog, the leading provider of third-party verification services, is putting a new twist on TPV with outstanding results including:

  • Reducing TPV back-office expense up to 20% or more.
  • Real-time capture of sales data and e-signature.
  • Reducing or removing paperwork entirely from the process.
  • GPS tracking and reporting of rep activities.

Our solution overturns the traditional TPV process. Using Open Door, sales reps in the field capture order information on a mobile device and transmit it electronically to VoiceLog’s internal systems. Once an order arrives, VoiceLog’s TPV reps process the order and then place a short call to the customer to complete the TPV. That process creates fewer order errors and a shorter TPV process, reduces sales rep time at each home, and increases sales and savings.

Shentel Press Release announces use of the Open Door Solution

Shentel Equips Salesforce with Advanced Operating Tools

New Tablet-Based Technology Systems Improves Services for Employees & Customers

Edinburg, VA – March 11, 2014 – In a concentrated effort to enhance delivery of the highest quality Internet, phone and TV services available, Shenandoah Telecommunications (Shentel) (NASDAQ: SHEN) has launched an exciting suite of upgrades to their sales and distribution capabilities.

Utilizing mobile-based technology applications, Shentel’s Direct Sales Representatives (DSR) and Door to Door (D2D) sales force will now be equipped with customized tablet devices, expanding the functions available to customers from their sales personnel. Innovative services now available will help not only in assisting the company’s sales personnel, but also to better serve Shentel customers through a variety of convenient tools and offerings.

“We’re extremely excited about the dynamic range of cutting edge technology applications now equipping our sales and support teams,” said Tom Whitaker, Vice President, Cable. “Through the capabilities and services available by these advanced programs, Shentel’s salesforce is able to operate with an even greater base of efficiency and functionality, meaning a new level of quality service to our customers.”

In order to help deliver their new advanced capabilities, Shentel partnered with multiple technology service companies who specialize in developing programs which allow organizations to leverage ranges of data to help maximize efficiency. Partnerships include: SubscriberWise®, a leading provider of subscriber analytics and decision management technology; and Realtime Results, one of the nation’s leading providers of mobile-based software for field sales and service.  

“We’ve been hard at work perfecting our mobile solution for several years,” says Tom Brockhaus, Realtime Results VP of Business Development. “We’ve worked closely with sales companies, management and sales reps to craft a tool specifically to meet their needs.” 

Capitalizing on information and functionality afforded through this technology, augmented services now available from Shentel sales associates include:

  • Mobile Sales – Customers are now able to purchase new products and services directly from their sales associate using mobile technology provided by Realtime Results, and portal applications by Shentel.
  • Credit Checks – Utilizing technology provided by SubscriberWise®, sales representatives can run credit checks quickly and easily right from the customer’s front door, making the approval process and overall experience more convenient for both Shentel staff and consumers.

“We are delighted to be a part of this proud partnership with Shentel,” said David Howe, CEO for SubscriberWise.  “Because of Shentel’s contributions to enhance existing SubscriberWise capabilities, service personnel will now operate with increased efficiency while also delivering a dynamic and positive customer sales experience.”

Later in the year, staff will be able to book appointments through the sales tablets. Shentel has developed a new appointment system which will allow service personnel to set, log and adjust appointments while on-the-go, providing customers with a more flexible range of times and assuring further accuracy in scheduling.

For more information on Shentel’s services and recent activities, visit www.shentel.com or call 1-800-SHENTEL (1-800-743-6835).

About SHENTEL

Shenandoah Telecommunications Company (www.shentel.com) is a holding company that provides a broad range of telecommunications services through its operating subsidiaries. The Company is traded on the NASDAQ Global Select Market under the symbol “SHEN.” The Company’s operating subsidiaries provide local and long distance telephone, Internet and data services, cable television, wireless voice and data services, alarm monitoring, and telecommunications equipment, along with many other associated solutions in the mid-Atlantic United States.

About Realtime Results, LLC

Realtime Results is a St. Louis-based provider of outsourced professional services. The company is home to the Open Door Solution, the leading mobile software platform for field sales and service teams. Some of the largest and best known brands in the world partner with Realtime Results for the reasons inherent in the company’s motto – Partners You Can Trust – Success You Can Measure. For more information about Realtime Results and the Open Door system, please visit: http://www.opendoorsolution.com/.

SubscriberWise is a U.S.A. federally registered trademark.

Open Door Field Sales and Service Solution Launches Powerful Reminders

Enhancements strengthen toolset for field sales representatives

Open Door, the leading mobile software solution for field-based sales and service teams, today announced the launch of powerful new reminders functionality. This new feature gives sales representatives greatly enhanced control over management of their daily functions and ensures that sales opportunities aren’t lost or missed.

“Our reminders functionality is something we’ve developed in direct response to requests and input from our thousands of users in the field,” explains Tom Brockhaus, Open Door sales vice president. “Our users have been at the table throughout the development of this powerful feature set.”

Using the enhanced software, Open Door users are now able to create and manage appointment and sale opportunity reminders on the fly using their mobile device. Sales representatives can schedule reminders with varying frequency of updates, insert notes and details on each event and even setup multiple reminders for individual leads. The rep also can have the system generate an email to each customer with their own reminder for when an appointment is scheduled.

“We are committed to ensuring that Open Door continues to be the most versatile and valuable field sales application available,” says Brockhaus. “We are constantly working with our user base to meet their needs.”

About Realtime Results, LLC:

Realtime Results is home to the Open Door Solution, the leading mobile software platform for field sales and service teams. Open Door powers mobile devices with GPS tracking, customizable forms and powerful map-based work assignment. Some of the largest and best known brands in the world partner with Realtime Results for the reasons inherent in the company’s motto – Partners You Can Trust – Success You Can Measure. For more information about Realtime Results and the Open Door system, please visit: http://www.opendoorsolution.com or call 888-770-7158.

Open Door Field Sales and Service Solution Launches Powerful Reminders

Enhancements strengthen toolset for field sales representatives.

Open Door, the leading mobile software solution for field-based sales and service teams, today announced the launch of powerful new reminders functionality. This new feature gives sales representatives greatly enhanced control over management of their daily functions and ensures that sales opportunities aren’t lost or missed.

“Our reminders functionality is something we’ve developed in direct response to requests and inputs from our thousands of users in the fields,” explains Tom Brockhaus, Open Door sales vice president. “Our users have been at the table throughout the development of this powerful feature set.”

Using the enhanced software, Open Door users are now able to create and manage appointment and sale opportunity reminders on the fly using their mobile device. Sales representatives can schedule reminders with varying frequency of updates, insert notes and details on each event and even setup multiple reminders for individual leads. The rep also can have the system generate an email to each customer with their own reminder for when an appointment is scheduled.

“We are committed to ensuring that Open Door continues to be the most versatile and valuable field sales application available,” says Brockhaus. “We are constantly working with our user base to meet their needs.”

Realtime Results Joins National Energy Marketers Association

NEM

A growing number of energy marketing companies are turning to the Open Door Solution to better manage their field sales activities. This growth has prompted us to join the The National Energy Marketers Association (NEM). NEM is a national, non-profit trade association representing wholesale and retail marketers of natural gas, electricity, as well as energy and financial related products, services, information and advanced technologies throughout the United States , Canada and the European Union.

Realtime Results and Open Door will be represented within NEM by John Santangelo, President and CEO, and Tom Brockhaus, VP of Business Development & Client Services.

NEM’s membership includes independent power producers, advanced metering, demand and load management firms, billing, back office, customer service and related information technology providers. NEM members are global leaders in the development of enterprise solution software for energy, advanced metering, information services, finance, risk management and the trading of commodities and financial instruments.

Electric retailers are leveraging Open Door to improve sales productivity and reduce TPV expense for door-to-door sales. Our powerful cloud-based solution gives energy sellers and marketers instant access and oversight of sales teams in the field.

Open Door also has the ability to significantly reduce TPV costs (20% or more) by enabling the capture of sales and order information at the door, electronically,” explains Tom Brockhaus. “Energy marketers are increasingly recognizing the value savings and boost to sales that Open Door is enabling.

NEM_logo

How Energy Marketers are Using Open Door to Turn Around TPV

Are you an energy marketer using door-to-door sales? What if you could significantly reduce the expense of third-party verification (TPV)? What if the same approach also freed up more time for sales agents in the field to make more sales? Interested yet?

 

Using the Open Door mobile technology we’re helping energy marketers to accomplish both of those outcomes. Our approach puts a new twist on TPV with outstanding results including:

  • Reducing TPV back-office expense up to 20% or more.
  • Simplifying TPV staff and resource planning.
  • Reducing or removing paperwork entirely from the process.
  • Real-time data capture and reporting.

Contact Us and let us show you our easy, effective approach.

The Number 1 Secret for Increasing Door-to-Door Sales – Go Mobile

So many groups are still struggling to manage door-to-door sales? But more and more companies are turning to a new approach to generate more, higher-quality sales than ever before. What’s the secret? Mobile Sales Software.

Open Door, the leading mobile door-to-door sales solution is leading the way. Cable MSOs and other marketers are using our software to:

  • Increase sales through greater efficiency. The system removes paperwork and increases rep accountability.
  • Reduce churn and generate higher quality sales. Cable MSOs are reducing sales churn and finding that door-to-door can be one of their highest quality sales channels.
  • Reduce back-office expense. Let us show you how Open Door can overhaul your order processing.

Is your door-to-door process drowning in paperwork?

Are you still gathering all door-to-door orders on paper forms? Does an order pass through several hands or several different iterations before the order actually gets placed? Are you paying your call center reps to take orders over the phone? Then it’s time to stop the insanity.

Electronic LeadsUsing Open Door, the industry’s leading mobile sales solution, we’re helping companies to capture sales on a mobile device, transmit them electronically and integrate the credit card and order processing directly into back-office billing systems. The results?

  • Reduced rekeying of order data. Orders get typed in a single time.
  • Fewer incomplete orders. Instead of deciphering an illegible, hand written order form, Open Door enforces required fields and validates data as it is collected.
  • Reduced back-office expense. Open Door allows companies to reengineer their back-office processes saving time and expense.

Assigning Sales Leads on a Map

Do you dread the daily drudgery of sales territory management and lead assignment? Do you have a six figure paper budget just for printing street sheets? There is a better way – the Open Door Solution from Realtime Results.

Open Door’s easy and fast, map-based lead assignment allows you to:

  • Import large amounts of leads into the system and view them on a map.
  • Assign leads by outlining a group of leads on the map and assigning them directly to a sales rep.
  • Push leads out immediately to a rep’s mobile device (phone or tablet).

For door-to-door sales, there is a better way to manage street sheets.

Mobile Sales Strategies: 3 Tips for Managing Bring Your Own Device (BYOD)

Have you wanted to use mobile software with your field sales or service teams but were afraid of the complexity? Adding to that complexity is the growing trend of employees using their own mobile devices or the “Bring Your Own Device” (BYOD) movement.

BYOD is a trendy term, but it addresses a true challenge for businesses using mobile: how to maintain security, give employee’s flexibility and even save money. Using Open Door, the industry’s leading field sales and service platform, Realtime Results has helped many companies tackle this new world.

Here are three strategies for establishing a BYOD framework for your company:

  1. Assess the needs of your workforce. To properly choose technology or software, you must first fully understand the business needs of workers in the field.
  2. Select a Flexible Software Solution. Cross operating system compatibility gives you greater freedom. Android and iOS are becoming the only games in town.
  3. Create and communicate a clear usage policy, and revisit it regularly.

4 Things to Consider When Deploying a Mobile Sales Software Solution

Once you’ve selected the mobile sales solution you want to use, your success can depend greatly on how effectively you roll-out the software across your sales organization. Here are four tips for rolling-out a mobile sales solution:

  1. Consider whether your company will source and provide all mobile devices or if you will use a bring-your-own-device (BYOD) approach where agents use their personal phones.
  2. Setup a manageable pilot launch with a smaller number of devices and agents. This will allow you to fine tune your process.
  3. Invest the time to properly train your pilot team. If they aren’t prepared, your pilot program will fail.
  4. Establish clear metrics for measuring your return on investment (ROI).

4 Things to Consider When Selecting a Mobile Sales Software Solution

As you conduct a search for the mobile sales software package that will best meet your needs, there are things you need to carefully consider. Investing the time on the front-end to make the proper selection will pay huge dividends down the road. Here are 4 Things to Consider when selecting a mobile sales solution:

  1. Look for Vendors who provide a mobile solution that is focused on the types of work or sales that you conduct. Some tools are better for enterprise sales, non-lead selling and face-to-face. If possible, avoid selecting a one-size-fits-all software.
  2. Look for a solution that provides device flexibility. Consider operating systems: Android, iOS or Windows Mobile. Look for broad device support: phones, tablets, netbooks and desktops.
  3. Launch a pilot program with a small number of devices prior to committing your entire organization to a single solution. Kick the tires, take it for a spin and make sure it is going to meet your needs.
  4. Ensure that your solution has a solid security framework that protects data end-to-end.

Reducing the Cost of Third-Party Verification (TPV) for Residential Energy Marketers

Mobile sales software tools such as the Open Door Solution from Realtime Results, are helping residential energy marketers to reduce the cost of TPV. How is this happening? There are several aspects of these solutions that lead to cost savings:

  • The ability to more actively manage sales leads, ensure on-turf sales activity and work leads to completion means fewer leads go farther.
  • Better lead management means fewer ineligible sales are submitted to TPV teams.
  • Some marketers are using the tools to reverse the TPV process. Orders are submitted electronically and calls are only made outbound to confirm good orders. Call time and staffing needs are reduced.

Learn more by downloading the free whitepaper: 4 Ways to Use Mobile Technology to Increase Residentail Energy Sales.

Mobile Software Allows Energy Marketers to Get More Value from Sales Leads

When a residential energy marketer purchases sales leads, the goal is to provide sales teams with pre-screened, productive sales leads and reduce back-office expense associated with TPV efforts for ineligible sales. The Open Door mobile software gives marketers tools to ensure the most value from each sales lead such as:

  • The ability to upload, consolidate and manage all sales leads in a single system.
  • Assignment of leads electronically directly to mobile devices in the field.
  • Interaction with leads on a Google map interface giving the ability to better manage turf and spot gaps in sales coverage.
  • The ability to have sales reps mark leads for future follow-up, and then use built-in reminder tools to resurface the lead when it’s time to reach out to a customer.

Learn more about the Open Door Solution at our Web site.

Open Door Field Sales and Service Solution Comes to Apple Devices

More Companies Moving to Bring-Your-Own-Device Implementations  

We just launched the iOS-native version of our mobile software, Open Door, the leading solution for field-based sales and service teams. The new release means that Open Door supports all major mobile operating systems including Android and Blackberry. The new app effectively positions Open Door to support the rising demand for bring-your-own-device (BYOD) implementations.

“We’ve considered support for iOS for some time, but the customer demand just wasn’t there given the premium to deploy Apple devices in the field,” explains Tom Brockhaus, Open Door sales vice president. “Most organizations are just firming up their deployment strategy for smart phones and for the early players iOS just didn’t make sense.

Smart phones and tablets continue to grow in popularity, and rather than locking in on a single mobile operating system such as Android or iOS, companies are moving to a support model where users are free to BYOD.

“Our partners have started to ask for greater flexibility in deployments as it relates to operating system,” says Brockhaus. With the launch of our native iOS app, the Open Door solution now supports each of the leading mobile OSes. The iOS version of Open Door supports all Open Door functionality and is already in use with Open Door partners in the field.”

Using Mobile Software to Verify Residential Sales

Residential energy marketers value of the power of door-to-door sales to reach residential customers, that’s why the tactic is so widely used. But these sales don’t come without their own unique challenges such as tracking where and when sales teams are selling, strong controls to head-off fraudulent sales activities. No one likes a call from the PUC regarding inappropriate sales tactics. To address these challenges, progressive energy marketers are turning to the power of mobile software and mobile devices in the field.

At Realtime Results, we’ve seen the ability of our Open Door Solution to give energy marketers management tools for measuring, tracking and auditing on sales results. If you are struggling with management of your door-to-door sales teams or vendors, you owe it to yourself to contact us.

Inspections, Field Audits and QC Activities – Oh My . . .

Think about how much field infrastructure is out there? When consider cable and telecom companies, utilities companies, and gas and pipeline companies, you realize how important and complicated it is to maintain all those moving parts. For these types of activities, the Open Door solution provides a picture perfect solution.

Let’s just examine Cable and Telecom providers as a start. These companies have literally thousands of installers, technicians and engineers in the field working to deploy, install and maintain thousands of miles of cable, fiber optic, repeaters, nodes etc. It’s a huge task, and it makes good sense for these companies to run ongoing inspections, field audits and various quality control (QC) tactics. That means workers in the field widely traveling to review and confirm that quality standards are in place and maintained.

The Open Door Solution is proving to be the perfect solution for inspections, field audits and QC activities. Using Open Door, these activities can be more easily organized and coordinated. Use of Open Door creates a perfect geographic snapshot of each worker’s location and activities. New work can easily be dispatched through to mobile devices, and the use of photo capture and bar code scanning provides visual verification of work reviewed and issues identified.

If you’re company has workers who inspect or audit field plant and materials, give us a call. Let us show you how Open Door can increase the effectiveness and efficiency of your efforts.

The Rise of the Tablet – A New Technology Opens the Door to New Opportunities

The tablet computer is a revolutionary device that is already generating measurable results for sales teams who use them. There’s a good article over at tabtimes.com on the results sales teams are seeing when the use tablet computers. The article reports on a recent study conducted by Huthwaite. The highlights:

  • 47% of sales managers, directors and associates cited accelerated pace as the devices’ greatest advantage. This allows reps the ability to respond to leads faster.
  • The study participants also noted the value of faster and deeper access to internal company information.
  • iPads are the number one tablet in the field over Android tablets.

You can read the full article here.

Open Door Solution Gives Door-To-Door Sales Contractors Tools for Success

We talk to an awful lot of door-to-door sales teams in our work at Open Door. Our focus is always to better understand the unique needs and challenges of the door-to-door sales space. We’ve been working to refine Open Door for years to give sales contractors a solution that increases efficiency, helps to better manage teams in the field and most of all – increases sales.

Based on our experience, there are some key Open Door features that represent the core benefit to door-to-door contract teams. They include:

  • Centralized lead management. Open Door’s map-based lead management system streamlines what is for most a time consuming and cumbersome process.
  • Mobile lead distribution. The removal of paper street sheets and the ability to send out assigned leads electronically is a big time saver reducing trips to the head office and increasing time in the field.
  • Consolidated sales activity reporting and insight. The ability to look at a map, see where all sales and selling activity has occurred is a powerful tool. Gaps in sales coverage can quickly be identified, and new sales opportunities become obvious.

These are just a few of the many benefits that Open Door brings to door-to-door sales contractors. Contact us today to learn more.

Cable MSO Audit Teams Finding an Ally in the Open Door Solution

The Open Door Solution started out as a sales platform for door-to-door sales teams. Overtime, the tool has evolved to become a powerful tool for field service teams – that’s especially true in the world of Cable TV Field Audit Teams. Open Door’s mobile software provides a growing number of large Cable MSOs with a mobile solution custom fit to the demands of field audits.

Audit teams are leveraging Open Door’s built in dispatch and work order functionality. That’s helping to put the right folks in the right place at the right time. In addition, management is benefiting from enhanced oversight of field personnel with the ability to see who is working where and when. Finally, the tool’s integrated photo capture functionality is allowing each task or job to be documented for review and confirmation. If you have a Cable Audit need, give us a call and let us show you what we can do for your business.

Mobile, Maps & Lead Management – A Picture Perfect Match

Realtime Results’ Open Door Solution Gains Powerful New Lead Functions

St. Louis, MO – June 28, 2012 – Realtime Results today officially released the newest version of its Open Door field sales and service mobile application. The new release, Version 10.0, brings powerful and intuitive new abilities for working with and managing leads and assigned work to the mobile devices of field sales and service agents.

With the newest release, Open Door field users can now view and interact with assigned sales leads or work orders on an interactive GPS map that displays the exact location of all assigned work. Leveraging GPS, the system centers the map on the user’s location and allows them to see the proximity of all assigned work. Maps can be viewed in street view or satellite detail and it makes it incredibly easy for a user to move from lead to lead in a logical fashion.

All leads on the mobile device are color coded to provide a quick way to eyeball priority work or work that is in progress. The new map-based functionality also streamlines a user’s interaction with the leads on their mobile phone or tablet. A field agent can quickly update the status of work with several new disposition functions that are fast and immediate greatly improving efficiency.

“We work with some of the best field sales and service teams out there,” explains Tom Brockhaus, Realtime Results VP. “As we defined and designed these enhancements we worked directly with these companies to continue to deliver a solution tailored to how the application gets used day-to-day. The new features have launched to immediate approval because we are simply giving our users what they want.”

The Open Door Solution provides a powerful mobile platform for managing field sales and service teams. Originally developed for door-to-door sales teams, the system includes a web-based management portal coupled with mobile software deployed in the field. Open Door is in use across diverse industries including Cable & Telecom, Energy and Waste Disposal.

 

5 More Reasons to Software as a Service (Saas) Just Makes Sense

In our last entry, we outlined some of the benefits of a SaaS system. Here are five more reasons that SaaS makes sense:

  1. Enhanced Reliability and Security: SaaS solutions are engineered specifically for high availability, scalability and security. Unless your organization has real expertise in hosting and managing applications, you’ll benefit from a SaaS organizations expertise in this area.
  2. Streamlined Integration: SaaS solutions such as Open Door are developed with an eye to integration to external our existing systems. SaaS leverages common sets of Web service protocols and application programming interfaces (APIs). That makes integration easier than with traditional, on-premise applications.
  3. Faster Innovation and Updates: One of the most powerful features of SaaS is that when updates or enhancements are made, all users benefit. More eyes and more requests lead to a faster pace of innovation.
  4. Access to Information on Best Practices: Because a SaaS partner such as Open Door works with a concentrated group of companies or clients in a particular industry or vertical, we are able to provide insights, tips and advice on industry best practices.
  5. Vendor and Customer Alignment: The subscription-based pricing of SaaS solutions gives a provider such as Open Door an ongoing motivation and commitment to meeting the needs of our customers.

5 Reasons to Use Software as a Service with your Business

The Open Door Solution is a powerful Software as a Service (SaaS) platform that gives businesses both an on-demand Web-based and mobile software solution. But what are the core reasons for selecting SaaS? Here’s a quick list of five SaaS benefits:

  1. Reduces Risk: Because you are trialing a system, you can reduce your risk.
  2. Lower Upfront Costs: SaaS provides a pay-as-you go model that also lets you pay for the resources you use. No server capital expense, no upfront license fees.
  3. Faster Deployment: The system already exists. It’s up and running, and you can be up and running quickly as result.
  4. Less Need for Technical Staff: You are leveraging the IT team and software developers of your SaaS partner. Less total cost for you.
  5. Enhanced User Experience: Because you are using a tool that multiple groups are interacting with, you benefit from a the enhancements and feedback of a larger user group.

Leveraging Mobile Field Software to Enhance Results and Ensure Results

New ways of doing business have a funny way of revealing new facts and insights. With the Open Door Sales and Service Solution, we see those types of new insights daily. Some of the biggest “aha moments” come from organizations gaining enhanced oversight of contract teams hired to provide support services. Some Cable and Telecom companies hire outside groups to conduct field audits and QA on equipment and physical plant.

After launching Open Door, one of our customers was surprised to learn that one of their best performing contractors maybe wasn’t performing quite as strongly as they thought. By monitoring the work of a individual contractors using GPS, they noticed that a few bad apples were accomplishing the seemingly impossible. These individuals were conducting large numbers of audits each day, only according to the GPS data from Open Door, they were hitting each site while moving at about 60 miles an hour. After sitting down with their contractor, the bad actors were quickly addressed. The result for the company -better accuracy and reliable audits. According to the client, this one incident more than paid for their cost of the program for a year. Isn’t it time you give us a call to learn more about Open Door?

Mobile Field Sales & Service Software – A Solution Whose Time Has Come

Remember those days before the Internet? It’s almost hard to remember how business got done without the instant access to information and communication empowered by the Web. We are in a similar time for mobile devices and mobile software. As we deploy Open Door with more and more sales and service teams, we are hearing a constant refrain over and over – how did we ever get by without this? The power of Open Door mobile field and sales software lies in breaking down the barriers that exist between your “headquarters” and your teams in the field. Open Door gives HQ instant insight into field activities and connects your field together in new and powerful ways. If you are looking for a mobile software solution for field audits, QA, door-to-door sales or other field sales or service activities – you owe it to yourself to learn more about Open Door.

Cable MSOs Leveraging Mobile Software for Field Audits

Sometimes a solution finds a problem it didn’t know it was seeking. That’s just exactly what’s happening with Realtime’s Open Door Solution. Originally developed to serve the needs of the door-to-door sales industry, the Open Door mobile software is now expanding beyond sales to address field service needs. It’s a direct result of inquiries from some of Cable MSO partners. Once deployed for door-to-door sales, operational teams began asking us could the solution be used for other field activities such as audits. We answered yes. One power of Open Door is its flexibility. If you are looking for a proven mobile solution to empower your field teams – whether they’re sales or service – give us a call and let us show you the power of Open Door.

Open Door Mobile Sales Software for Direct Door to Door Sales

When you consider how significantly technology has changed the workplace over the past 20 or 30 years, it’s amazing when you realize that the pace of change is only accelerating. In wave after wave, technology is increasing productivity, creating new business models and over turning old business models. The rise of mobile software and ubiquitous wireless networks is the latest technology wave – and it’s one that’s just getting started.

Fifteen years ago, there weren’t many businesses that would make the claim that their business could not succeed without the Internet and the World Wide Web. Companies such as Amazon and Yahoo were just getting started, and companies such as Google or Facebook hadn’t even gotten off the ground. Today, most individuals will probably tell you they don’t understand how they got by without the power of the Internet.

At Realtime, we believe that we are at the beginning stages of a revolution for remote and field-based workers. Mobile devices and mobile software are closing the gap between the home office and the field worker. New tools are creating better visibility, efficiencies and accountability than ever before. And smart companies are tackling the new opportunities head on.

You don’t want to get left behind. Call us today to learn more about the Open Door Solution, our powerful platform for mobile field workers in sales, service, audit, collections and many other industries. We believe you’ll find, as so many of our other customers are finding, that you’ll never understand how you did business without it.

The Open Door Solution continues to expand with Audit Teams

The Open Door Solution has been more widely deployed to field Audit teams. The application increases productivity of dispatch teams through easy-to-use Map-Based Work Order Assignments functionality. Field agents also benefit using mobile devices with customized order forms, which eliminates the need for paper forms. Reps can also use filters to select work orders and have integrated text messaging to communicate with dispatch and management. And using the Open Door Solution, managers can access performance reports in real time, and view activity using the GPS mapping tools. To learn more call: 888-770-7158

Give Your Sales Team the Tools to Succeed

Goodbye Paper Lead Sheets – Hello Electronic Leads:
The Open Door system distributes assigned leads to each rep’s mobile device electronically. A rep can receive new leads each day or as needed.

Capture Sales Electronically:
Using Open Door, your sales reps fill in easy-to-use electronic forms that are easily customized to capture information specific to your products or services.

Submit Sales Electronically to the Back-Office:
When orders are captured on mobile devices, the information is immediately conveyed to the Open Door order processing system. You can leverage this system to minimize time on the phone with the back office and therefore gain efficiencies by spending more time selling.

Create Appointment Reminders:
Sales reps can set reminders that will prompt them to return to a sales prospect at a future date or time.

Expand Marketing Insights:
Open Door’s flexibility means you can use it to have your sales reps capture valuable marketing, demographic and competitive information at the door, such as:

• Competitive information by product
• Contract end dates
• Demographic information
• Customer objection reasons

To learn more call: 888-770-7158

Welcome to the New Open Door Web Site!

That’s right; we have a new Web site devoted entirely to the Open Door Solution – the leading mobile software for field sales and service. Our parent Realtime Results has a new site as well, check it out here. Open Door has grown so much we decided to give it its own dedicated site to better allow us to provide focused information. If you are looking for a powerful GPS tracking, mobile solution for sales teams or field personnel, look no further. Open Door gives you all the tools you need.

Open the Door to an Improved Process for Audits & Collection

Open Door is a turn-key system for managing field audit and collection teams that uses mobile technology to bring a new spin to old problems. The system started out as a tool for door-to-door sales teams and has evolved into a powerful platform for managing geographically dispersed sales and service teams. We’ve taken Open Door and created customized modules that specifically speak to the needs and demands of field audit and collection teams. Open Door Solution is compatible with Android & Blackberry mobile devices and can be deployed using any of the major cellular carrier networks.

Some of the key features of Open Door Solution include:

  • Electronic work order management, dispatch and tracking
  • GPS tracking and map views of reps in the field
  • Custom designed electronic forms that are easily modified to meet your needs
  • Photo and signature capture
  • Reporting and management analysis tool
Contact us today to know more about Open Door Solution and how it can help in your Audit & Collection efforts.

 

Open Door Sales Management Tools – Helping Sales Managers Increase Sales Rep Performance

Managing field sales team has always been challenging for sales managers. However, your job gets much simpler and productive if you get a solution that helps you to know where your reps are selling, ensure that they are on the job, and offers electronic leads/orders instead of tedious paper flow.Open Door Increases Sales Rep Performance

The Open Door Sales Solution provides managers with a host of benefits and tools that helps to effectively manage field sales team thereby making their jobs easier, more efficient and productive.  Some of the key features that Open Door offers include:

  • See where reps are selling in real time on an interactive map. Review a history of lead and sales activity for reps on specific days.
  • Review individual stops on the map. See how long a rep spends at a particular location and whether or not they make a sale.
  • Monitor sales locations; see where a rep is when they submit a sale or disposition a lead.
  • Track the time a sales rep works with an integrated Clock-in/Clock-out feature.
  • Setup Geofences to map and assign sales territories. Also receive automatic notification if a sales rep enters or exits their assigned turf.
Contact us today to know more about Open Door and how it can help to enhance your sales team`s performance.

Open Door – A Powerful Tool for Sales Lead Management and Lead Distribution

In door-to-door sales, sales reps are focused on one thing – making more sales. That’s why they value a process or tool that removes obstacles to making sales. Open Door, the wireless door-to-door sales solution, helps sales reps to streamline their work allowing them to generate more sales. One of the keys to this increased effectiveness is the power of the Open Door sales leads management and distribution toolset. Door-to-door sales reps can downloads from anywhere directly on a mobile device (phones, tablets or netbooks) and hit the ground running. It’s the most effective sales lead management system on the market today.Open Door - Door-to-Door Sales Solution - Simplifying Sales Lead Management

Simplifying lead distribution and lead management is one of the key components of the Open Door sales system. Sales managers can view leads on a map, assign them using through the map and review the progress and activity of each lead. Sales reps receive leads on their mobile device and can view customer information with each lead (Current Status, Disconnect Dates, Current Products, Past Due Balances, etc.).

Using the Realtime Results door-to-door sales solution, sales reps spend more time selling and less time processing paper work thus improving the overall productivity of the outdoor sales team.

Contact us today to learn more about Open Door and how it can help your sales team to make more sales faster.

 

 

Open Door – Streamlining Sales Commissions and Back-Office Operations for Door-to-Door Sales Teams

No matter how efficient your sales program is or how effective your sales reps are; your entire effort goes to waste if it is not backed by a strong back-office process. Lost orders, incomplete follow-through or delays in order processing and provisioning are just a few of the challenges that can derail your sales program. If a sales rep isn’t getting paid on time and accurately, they are going to stop selling and move on to the next project. Studies show that when a customer receives a call within a couple of hours of placing an order, it increases a customer’s confidence in an organization and their loyalty.Realtime Results - Streamlining Your Back-Office Operations

The Open Door Sales Solution provides a turn-key sales management solution that makes the back-office hum. Using Open Door, orders are captured in the field on mobile devices and are automatically transmitted to the back-office. Processing teams immediately jump into action processing orders and updating the status in the Open Door system. Sales reps in the field receive immediate notification on the status of their orders. At the end to the day, a permissions-based access allows sales managers to search, view and edit a consolidated history of all orders of their team. With integrated standard reporting, you can report on sales activity by business unit, sales manager or sales rep. Sales managers can keep a track of their reps in terms of when they worked, number of doors knocked, contacts made and sales made from on and off-turf leads. At the end of the month, commission reporting is a snap.

Realtime Results also offers a dedicated back-office order processing team that is expert in the Open Door process. They’ve handled hundreds of thousands of orders for our clients. This option gives you a proven, turn-key system that simply works.

Contact  us today to learn more about Open Door and how it can help to streamline your back-office operations.

 

Open Door: The Door-to-Door Sales Solution That Makes Your Sales Management More Effective

Managing door-to-door sales team has always been a challenge. Knowing where your reps are selling, making sure that they are on the job, and handling paper leads and orders are just a few of the challenges that a sales manager faces. It can be a painful process, and good sales managers are always looking for a better solution that can streamline the process and increase productivity. Open Door, the door-to-door sales software solution from Realtime Results, provides an answer that addresses these key needs. Sales Management Tools

Open Door is a powerful sales management system that leverages mobile phones, GPS-location based capabilities and a powerful Web-based management console to give sales managers the ability to track sales leads, monitor updates and statuses and keep track of progress being made in the field. A sales manager can upload leads electronically into the system, view the leads on a map and assign the leads directly to a sales rep in the field, all with a few clicks of a mouse. Sales managers can actually review sales forms data, back-office processing activity and run reports on key activities and metrics making their jobs easier, more efficient and productive.

Contact us today to learn more about the powerful Open Door suite of sales management tools.

 

Suddenlink Boosts Sales Rates with Open Door – The Door to Door Sales Solution from Realtime Results

Suddenlink Boosts Sales Rates with Open Door – The Door to Door Sales Solution from Realtime Results Door-to-door sales have been a mainstay of the cable industry for years, but managing the team has been a hit-or-miss effort. However, wireless technology is changing that for one company. Suddenlink, a top 10 cable broadband provider in the United States has implemented Open Door – wireless door-to-door sales solution from Realtime Results that has significantly increased its residential sales team’s productivity.

“In the communications industry, door-to-door has been a very effective but expensive residential sales channel. It only made sense to leverage emerging technologies to make the process more efficient, cost effective, and easier on our customers and agents,” said Suddenlink Chief Marketing and Sales Officer Jerry Dow. “Using the Realtime Results door-to-door sales solution, our residential sales reps now spend more time selling and less time processing paper work. As a result, they have been able to knock on 37 percent more doors in a day, while back-office call times have been shortened by as much as 40 percent.

“For years managing door-to-door sales has been hit or miss. Our door-to-door sales reps can now log in from home for their assignments and hit the ground running, without the hassle of punching a clock or handling massive amounts of paper,” Dow said. “This platform records performance automatically and lets managers construct realistic goals from remote. The Realtime Results door-to-door sales software makes our people much more goal-oriented and their efforts measurable.”

Realtime Results, based in St. Louis, Mo., operates a full-fledged contact Internet Protocol-based contact center to help cable and telephone companies manage their customer relationship management, including sales support, customer care and billing. As companies continue to merge, they end up with disparate back-office billing systems that can be difficult to integrate. Realtime Results aggregates the companies’ information to make it easier to interpret data in real-time.

The company’s Open Door solution, which Suddenlink deployed for its sales force, has two components. The software, which works on most handsets and PDAs, creates a paperless trail so reps can capture information on the fly, and contains a GPS tracking element to monitor the reps’ activities. The mobile apps allows the sales rep to perform credit checks and place orders wirelessly, connecting to back-office support and integration with Suddenlink’s billing system.

“Door-to-door sales have been a part of cable operators’ strategy for 35 years. The challenge has been how to manage it,” Wheeler said. “Direct sales are all about big numbers.” The Open Door solution helps companies retain their best employees because they can operate more efficiently, he said.

Contact Us today to know more about Open Door – The Door-to-Door Sales Solution from Realtime Results.

Track Sales Leads in Real Time with the Open Door Sales Solution

Sales teams use a lot of different approaches for tracking sales leads such as paper street sheets or simply having sales reps keep track individually. With the rise of affordable mobile devices and the power of Web-based software services, a new breed of sales lead tracking systems are empowering sales teams in ways never before possible. The Open Door Sales Solution from Realtime Results is at the forefront of this revolution with its powerful leads tracking software.

The Open Door Sales Solution is a powerful sales management system that leverages mobile phones, GPS-location based capabilities and a powerful Web-based management console to give sales managers the ability to track sales leads, monitor updates and statuses and keep track of progress being made in the field. A sales manager can upload leads electronically into the system, view the leads on a map and assign the leads directly to a sales rep in the field, all with a few clicks of a mouse. Once sales leads are assigned, they are electronically distributed to each sales rep and appear on the Open Door software on their mobile phone. Then, as a sales rep works and updates sales lead information, the information is updated back to the Open Door system. This gives a sales manager immediate insight, and a complete view of all activity in the field. Once sales teams start using this process, they quickly turn their back on other approaches to tracking sales leads.
Sales Lead Software
Be sure to check out the other information on our Web site for additional information on the Open Door Sales Solution. It’s the most powerful leads tracking software in the market today.

Open Door – The Door-to-door Sales Solution: Helping Sales Reps to make more sales faster

Open Door Help Sales Reps Make More Sales FasterYou have got your sales team screened, hired and trained on the features and benefits of your product/service and now it’s time to put their “feet on the street!” But what about managing and supporting your sales team while they are in field? Did you think through the possible sales rep management tools and make an informed choice about what would work most effectively for your product and market? If not, your team may not be off to the fast break you hope for. In door-to-door sales, it is very important to track your reps activity and support them with a tool that streamlines their work allowing them to generate more sales. Take the time to think about a door-to-door sales solution that would work best for the sales environment your reps will be facing.

Open Door, the leading Door-to Door Sales Solution from Realtime Results helps you not only to manage sales team effectively through GPS tracking, but also provides the tools and technology your sales team need to succeed and beat the competition. It gives you a turn-key sales management system for managing field sales teams using mobile technology (mobile phones, tablets and netbooks). It provides you the ability to distribute leads electronically and capture order information online. Sales reps can set reminders that will prompt them to return to a sales prospect at a future date or time. Different workflow patterns can be set by management to ensure that reps knock on doors or make multiple contact attempts with a prospect or customer. Every interaction with a customer is recorded in this single system. That information is then used to manage, measure and keep track of all the information for each sale including order fulfillment and customer service information. Overall, it helps to build a better customer experience with increased sales.

 

Contact us today to learn more about the Open Door Door-to-Door Sales Solution and how it can help your sales team to make more sales faster.

 

Door-to-Door Cable Sales – Realtime Results is Building a Better Mousetrap

Door-to-Door SalesMost people are unaware that cable and telecom companies use door-to-door sales to generate a significant percentage of their new customers. Cable sales door-to-door is a tactic that has been in use for many years, and now that the telecom companies have entered the video space, they have adopted the tactic as well. The challenge for door-to-door cable sales organizations has long been that while door-to-door sales are a valuable source of new customers, creating consistent processes and controls around the tactic has been elusive. To address these challenges, Realtime Results created theOpen Door Sales Solution.

 

Today, the Open Door Sales Solution is the leading system for door-to-door cable sales managers and field sales reps. It brings a turn-key sales management system for managing field sales teams using mobile technology (mobile phones, tablets and netbooks). The solution leverages GPS technology to track the whereabouts and activities of sales reps in the field. The system also allows sales reps to capture and submit sales information at the door removing the need for a paper trail to track orders and activities. Sales managers use a Web-based system to manage and distribute leads electronically, monitor reps in the field and to run detailed reports on sales activity.

 

“For Cable Door-to-Door Sales and for any field-based sales organization, the Open Door system really is a game changer,” explains Jeff Haarmann, sales director at direct sales company Nfuse Direct, LLC. “For the first time, companies gain solid insight into day-to-day sales rep activity and accessible data on the back end. It creates an accountability level that didn’t previously exist. If you are doing cable sales door-to-door or, or managing any kind of sales teams in the field, it’s a no brainer.”

 

“We’ve been hard at work perfecting the Open Door solution for several years,” says Tom Brockhaus, Realtime Results VP of Business Development. “We’ve worked closely with sales companies, sales management and sales reps to craft a tool specifically to meet the needs of the channel. Now we are seeing accelerating adoption and sales. Companies can immediately see the value, and other industries verticals beyond cable and telecom door-to-door sales are now approaching us including utility companies, collections groups. The tool is so flexible it really can meet the needs of multiple groups.”

Realtime Result’s Open Door Sales Solution Targets Door-to-Door Sales

We often get asked how we decided to develop a software solution that focuses on the Door-to-Door sales industry. Well, as they say, it’s a long story. Actually, Realtime Results is part of a collection of companies under our parent organization the Gilead Group. The Open Door story involves a number of Gilead Group companies, some ingenuity and a whole lot of hard work.Open Door - Wireless Door to Door Sales Software Solution

The group of companies involved in the genesis of the Open Door solution for door-to-door sales include:

  • C4 Connections and Nfuse Direct (they are sister companies) and both Gilead Group portfolio companies. They are leaders and experts in the world of door-to-door sales.
  • Realtime Results cut its teeth on customer service and call centers, and
  • Agilis Systems, a Gilead Group company that develops mobile software solutions for GPS tracking and mobile workforce management.

Each of these companies brought expertise and knowledge to the Open Door solution. Realtime leveraged the door-to-door sales expertise of C4 Connections and Nfuse Direct to gain keen insights to the needs of door-to-door sales managers and door-to-door sales reps. Our software development team worked closely with the Agilis Systems development team to flesh out the GPS tracking of sales reps  and the mobile sales functionality. Then we sprinkled it all with Realtime’s expertise in back-office order processing, sales lead management and our own past with supporting door-to-door sales activities. The result is the leading door-to-door sales software solution – Open Door.

Open Door is now in wide use and is tracking, capturing and reporting on scores of door-to-door sales reps across the country. It’s a solution that many companies were looking for, and we are really meeting a need. We owe it all to our family of companies and our good partners.

 

Realtime Results Announces Launch of New Web site

St. Louis, Missouri, February 23, 2011 – Realtime Results announced the launch of their new Web site to better serve its customers and highlight the company’s long history in providing outsourced contact center services.Realtime Results Launches New Website

“We launched this new site to better reflect the services we offer, and to provide visitors with deeper insights into our company,” explains Tom Brockhaus, VP of Client Services and Business Development. “The new site delivers insightful content including marketing materials like brochures, service/product specific data sheets, case studies and client testimonials. You’ll find improved navigation with easier and detailed access to Realtime`s key contact center outsourcing services including Customer Service, Technical Support, Telesales and Product Recall Services.”

In addition to the Call Center focus, the new site also better spotlights the company’s rapidly growing Door-to-Door Sales Solution – Open Door. “Open Door is becoming an increasing focus for our business,” says Brockhaus. “The new site allows us to more prominently feature Open Door and to give visitors at an in-depth look at this powerful sales management tool.”

The new Web site also is designed to provide clients, prospects, employees and job seekers with quick and efficient access to the most current information from Realtime Results. The Careers section not only outlines the open positions available with Realtime but also allows users to apply for open positions online.

Blog & News

Client Testimonial

"Using the Open Door solution, our sales reps now spend more time selling and less time processing paper work."
- Suddenlink Chief Marketing and Sales Officer

Contact Realtime Results

12444 Powerscourt Dr., Suite 375,
St. Louis, MO 63131

Sales Inquires:
Phone: 888-770-7158
sales@realtimeresults.com